SUBJECT: Correspondence Management
DATE: November 10, 2010
OPI: Office of the Executive Secretariat
TABLE OF CONTENTS
This regulation describes the processing, management, and response policy for all correspondence received by the Department.
a. Departmental Regulation 3060-1, USDA Correspondence Management Regulation, dated January 26, 1989, is hereby superseded.
a. Correspondence shall be used to communicate within and outside the Department. It will not be used to establish, change, or rescind policies, procedures, or instructions contained in Departmental or agency directives.
b. All correspondence shall use clear, accessible, and concise language and style. It shall be written in a manner appropriate for the correspondent, accounting for level of expertise, educational background, and any physical limitations to the extent possible.
c. Received correspondence shall be responded to in a timely and appropriate manner. It shall answer the concerns and inquiries of the correspondent to the maximum extent possible.
d. Each agency and staff office shall establish and maintain a correspondence management system in accordance with this directive. All Priority Correspondence shall be recorded in a single Departmental system.
Other sources which provide general guidance on correspondence management, style preferences, information security, etc., are:
a. DR 0100-1, Departmental Directives System;
b. DR3080-001, Records Management;
c. DR3090-001, Litigation Retention Policy for Documentary Materials including Electronically Stored Information;
d. DR-4070-735-001, Employee Responsibilities and Conduct
e. DR3440-002, Control and Protection of Sensitive Security Information;
f. DR3440-001, Safeguarding Classified Information;
g. DR 3050-1, Mail Management;
h. DR3550-02, Sensitive But Unclassified (SBU) Information Protection;
i. DR5160-001, Official Seal of the Department;
j. Federal Plain Language Guidelines;
k. Federal Plain Language Guidelines: Writing Effective Letters supplement;
l. The Gregg Reference Manual;
m. Official Congressional Directory;
n. USDA Stationery Systems, Office of Communications (OC), USDA;
a. Agency refers to a bureau, mission area, and departmental staff office, as defined in DR1010-001, Organization.
b. Campaign Correspondence is a subset of correspondence. Campaign correspondence refers to mass produced or organizationally instigated correspondence. Such correspondence is usually electronic (email or fax), often generated from a Web site, and typically advocates for a specific policy or action by the Department. This class of correspondence does not include public comments made in response to a proposed regulatory action.
c. Clearance is the formal act of approving the content within a document. It also refers to the business process for ensuring the review and approval of documents.
d. Clearing Official refers to an official who has been requested to clear draft correspondence by a Signing Official.
e. Controlled Correspondence is correspondence that is formally received, tracked, and managed using a correspondence management system.
f. Correspondence refers to official written communications. Correspondence may be internal or external in nature, and may be transmitted in person or through mail, fax, or email.
g. Immediate Office of the Secretary refers to the office containing the Secretary, Deputy Secretary, and their immediate staff.
h. Office of the Secretary refers to the office containing the Immediate Office of the Secretary, the offices of all Under and Assistant Secretaries, and Departmental Staff Offices which report directly to the Secretary.
i. Priority Correspondence is a subset of correspondence. All Priority Correspondence shall be controlled correspondence. It includes:
(1) All correspondence received from elected or appointed Federal, State, local, foreign, and Tribal officials, members of Congress, and Governors that is received by the Office of the Secretary and senior agency officials.
(2) At the discretion of the addressee it may also be expanded to include other categories of important correspondence, such as correspondence received from major trade associations, academic institutions, or international organizations.
j. Protected Information refers to all information designated as classified, sensitive, or personally identifiable. Distribution and disclosure of protected information within correspondence is subject to additional regulations. For additional information see:
(1) Appendix A;
(2) DR3440-001, Safeguarding Classified Information;
(3) DR3440-002, Control and Protection of Sensitive Security Information;
(4) DR3550-02, Sensitive But Unclassified (SBU) Information Protection;
(5) Freedom of Information Act (5 U.S.C. 552); and,
(6) Privacy Act of 1974 (5 U.S.C. 552).
k. Secretarial Correspondence is correspondence addressed to the Secretary and Deputy Secretary. All Secretarial Correspondence is controlled correspondence.
l. Signing Official refers to the official who is designated to sign an individual piece of correspondence.
a. Under Secretaries, Assistant Secretaries, Agency Heads, and Staff Office Directors shall:
(1) Designate a Controlled Correspondence Officer and a Correspondence Liaison to serve as direct contact points with the Office of the Executive Secretariat (OES) for Priority Secretarial Correspondence; and,
(2) Ensure agency personnel comply with deadlines for the preparation of responses to received correspondence, as established by the Secretary.
b. The Agency Controlled Correspondence Officer (CCO) shall:
(1) Report to the Director of Public Affairs, or an equivalent position within the organization, on matters related to Secretarial Correspondence;
(2) Internally track all controlled correspondence and ensure that a response to this correspondence is provided within ten working days of receipt by the agency; and,
(3) Serve as the primary point of contact to OES for all matters related to Secretarial Correspondence.
c. The Correspondence Liaison shall:
(1) Report to the Under Secretary, Assistant Secretary, Agency Head, or Staff Office Director on matters related to Secretarial Correspondence;
(2) Periodically review the quality and timeliness of all controlled correspondence managed or prepared by the agency;
(3) Lead internal efforts to improve the agency’s correspondence program.
d. Departmental Agencies and Staff Offices shall:
(1) Consistent with Departmental standards, develop policies, standards, and procedures for internal correspondence management;
(2) Establish management controls to ensure appropriate levels of quality and timeliness, including the management and preparation of correspondence;
(3) Ensure all Priority Correspondence is entered into the Departmental correspondence management system;
(4) Provide their staff with training in correspondence practices; and,
(5) Prepare and review all Secretarial Correspondence in a timely manner, including special requests from the Immediate Office of the Secretary as requested by OES.
e. The Office of the Executive Secretariat (OES) shall:
(1) Serve as liaison between the Immediate Office of the Secretary and agencies regarding Secretarial Correspondence matters;
(2) Manage the clearance process of Secretarial Correspondence and determine whether changes or redrafting is necessary;
(3) Review draft Secretarial Correspondence for grammatical errors, format, and consistency in the letters;
(4) Process and dispatch signed Secretarial Correspondence;
(5) Maintain a single Departmental correspondence management system and related IT systems for controlling Secretarial and Priority Correspondence;
(6) Provide data to the Secretary and senior officials on agency performance with regards to assigned Secretarial correspondence activities on a regular basis and as requested;
(7) Maintain and publish an updated list of all Agency Correspondence Liaisons and Correspondence Control Officers;
(8) Develop general policies, standards, reports, and procedures necessary for maintaining an effective and efficient correspondence management program;
(9) Provide general assistance and advice on matters related to correspondence, as requested by agencies; and,
(10) Review agency correspondence management programs and practices to evaluate compliance with the provisions of this regulation.
f. The Foreign Agricultural Service (FAS) shall:
(1) Serve as the official liaison for correspondence between USDA agencies and the Department of State and its missions abroad, the U.S. Agency for International Development, and the U.S. Trade Representative.
g. The Office of the General Counsel (OGC) shall:
(1) Review all correspondence and associated reports and documents pertaining to outstanding litigation by or against the Department, or which raise particular legal questions;
(2) Review all correspondence to the Comptroller General; and,
(3) Review other priority correspondence upon the request of the Secretary.
h. The Office of Budget and Program Analysis (OBPA), Office of the Chief Financial Officer shall:
(1) Serve as official liaison between the Office of Management and Budget (OMB) and USDA agencies;
(2) Review all correspondence between Members of Congress and USDA regarding proposed legislation;
(3) Review all correspondence concerning the proposed and enacted budget of USDA and its agencies, and associated budgetary and resource management issues;
(4) Review all correspondence concerning proposed regulatory and legislative issues; and,
(5) Review other priority correspondence upon the request of the Secretary.
i. The Office of Inspector General (OIG) shall:
(1) Serve as official liaison for correspondence between the Government Accountability Office (GAO) and USDA agencies;
(2) Review all correspondence to the Comptroller General regarding audits and investigations;
(3) Review all correspondence concerning OIG investigations and audits; and,
(4) Review all correspondence concerning ongoing and completed investigations of employee misconduct.
j. The Office of Congressional Relations (OCR) shall:
(1) Review all Secretarial Correspondence to Members of Congress, Governors, and State, county, and local officials.
k. The Office of Tribal Relations (OTR) shall:
(1) Review all Secretarial Correspondence to Tribal officials.
a. All correspondence addressed to the Secretary is controlled correspondence unless otherwise determined by the Director of OES. All priority correspondence shall also be controlled correspondence.
b. Other officers and officials of USDA may determine which of their correspondence is to be considered controlled correspondence.
a. All statements of current or planned policy will be signed by the Secretary or the appropriate Under Secretary, Assistant Secretary, or Agency Head.
b. Unless otherwise designated in this directive or agency policy, the addressee of received correspondence shall be the Signing Official. That official shall reserve the right to delegate the signature authority to appropriate employees. All relevant policy should be clearly understood prior to the delegation of signature authority.
a. Clearance refers to the official process of submitting a draft document for review and approval by a USDA official. With regards to correspondence, clearance may include ensuring factual accuracy, proper grammar and formatting, legal sufficiency, and alignment with relevant existing policy and priorities.
b. In addition to the roles and responsibilities established in this Directive, the Signing Official shall have sole discretion to establish the clearance process for all correspondence they sign. The process may include the names or titles of Clearing Officials, the type of clearance (e.g. policy, legal, grammatical), and the timeframe for completing the clearance.
c. As a courtesy, Clearing Officials will be afforded no less than two working days to review all non-Priority correspondence.
d. Clearing Officials shall identify all clearances as approved, not approved, or approved only with proposed changes. They may also document and return any edits, comments, or additional information to the Signing Official as part of their clearance.
a. All correspondence shall conform to the grammatical and stylistic guidelines set forth in referenced directives, specifications, and style guides. Questions may be addressed to OES.
a. All correspondence shall be managed and preserved in accordance with the Federal Records Act, Departmental and Agency regulations, applicable record schedules, and all other applicable guidance.
b. Secretarial correspondence, and all associated records generated during the analysis, drafting, and clearance of responses, are part of the Official Records of the Office of the Secretary, and shall be stored, handled, and preserved in accordance with guidance provided by OES.
a. The guidance provided in this paragraph must be implemented consistently with the Freedom of Information Act and the Privacy Act and their implementing regulations, Subparts A and G, Part 1 of Title 7, Code of Federal Regulations. In addition, matters of policy and information of a policy nature shall be made public only by officials with appropriate authority.
b. The following restrictions apply to the disclosure of information within correspondence:
(1) Secretarial Correspondence. Correspondence prepared for the Secretary's signature may not be made public before it is signed and has been released through appropriate channels.
(2) White House Correspondence. Correspondence referred from the White House to this Department shall not be made public in whole or in part, nor shall employees quote from any of these letters, unless required by law.
(3) Pre-decisional Information. Correspondence shall not reveal sensitive pre-decisional information prior to the formal announcement of the decision. For instance, preliminary information regarding the President’s budget shall not be released prior to its full release by OMB.
a. From time to time correspondence may contain protected information. Documents containing protected information should be handled in accordance with all relevant regulations and laws. See DR3440-001, Safeguarding Classified Information; DR3440-002, Control and Protection of Sensitive Security Information; DR3550-02, Sensitive But Unclassified (SBU) Information Protection; and, Privacy Act of 1974 (5 U.S.C. 552).
b. Only individuals with appropriate clearances may receive documents containing protected information. It is the responsibility of each agency to ensure correspondence containing protected information is only distributed to individuals with appropriate clearances.
c. Whenever possible, redacted versions of the correspondence should be distributed in lieu of the original to reduce the risk of unauthorized redistribution.
The following table provides a summary of the definitions of the classes of protected information; relevant regulations, directives, and acts of Congress; and, a brief summary of restrictions on the distribution of information within each class.
For further information and complete guidelines on restrictions governing a specific class of protected information, consult all appropriate Departmental Directives.
A document and the information there within that have been classified as Top Secret, Secret or Confidential by a duly authorized Classifier.
7 CFR 10
48 FR 11404
On a need to know basis only to individuals who have been subject to an appropriate level of security investigations by a Department Security Officer. Documents are subject to reproduction controls as described in DM3440-001 510(4).
(a.k.a. Sensitive but Unclassified; Limited Official Use; Official Use Only)
Unclassified information of a sensitive nature, that if publicly disclosed could be expected to have a harmful impact on the security of Federal operations or assets, the public health or safety of the citizens of the United States or its residents, or the nation's long-term economic prosperity.
On a need to know basis. Any reproductions or distributions shall be appropriately marked to ensure the recipient recognizes the classification.
Personally Identifiable Information (PII)
Information about any US citizen or lawful resident alien, including, but not limited to, their education, financial transactions, medical history, and criminal or employment history and that contains their name, or an identifying number, symbol, or other particular assigned to the individual.
5 USC 552a
OMB Memo M-99-05b
OMB Memo M-06-15
On a need to know basis to duly authorized individuals. Any physical or digital reproduction must be secured.