Office of the Chief Information Officer

United States Department of Agriculture

Data Disaster Recovery

Service Description

Resume operations in the aftermath of a major hardware/software failure or destruction of facilities. Restore IT systems with backups, and/or provision local area networks (LANs) to meet immediate business needs

What's Included

Functions of a managed security service include

  • Contingency Planning
  • Alternate Site Management
  • Telecommunications Service Support
  • Information System Backup, Recovery and Reconstitution

How We Charge

The cost of this service is recovered by the number of full time employees (FTE) supported in your agency as a percentage of total departmental FTEs supported.

Service Level Metrics

Measure Target SLA
System Monitoring 24 x 7
Incident Response 24 x 7
System Availability 99.99% excluding planned downtime*

Cost Saving Tips

  • Provide lower total cost of information security ownership. 
  • Allow agencies focus resources on mission critical business objectives.
  • Compliance with government regulations is provided through ongoing security monitoring.
  • A vendor neutral approach supports the appropriate composition of security services by deploying market-based solutions from a wide variety of industry sources.

Additional Information

Services are in compliance with applicable standards from NIST (including SP 800-34), OMB, FIPS and GAO.