Office of the Chief Information Officer

United States Department of Agriculture

Wireless LAN Access

Service Description

CTS will maintain a secure, highly available wireless access service.

What Is Included

  • Monitor wireless devices
  • Correct and respond to performance issues
  • Install upgrades, patches and replacements as needed
  • Wireless access points
  • External guest access
  • Internal secure access utilizing NAC (Network Access Control) technologies

How We Charge

Wireless access is charged per Wireless Access Point (WAP) connections on an annual basis for warranty, management, and maintenance.

Service Level Metrics

Metric Name Performance Measures

Performance Performance Measure Performance Target
Wireless Access Availability

Up time 24 x 7


Measurement Tool - CTS Remedy