Office of the Chief Information Officer

United States Department of Agriculture

Token Services with Systems Integration


Service Description

The Digital Infrastructure Services Center (DISC) Token service can integrate with data center infrastructure, DISC hosted servers or applications, and external systems or applications in which multi-factor authentication is desired.

What is Included

DISC would like to support customers who want to consolidate their token solutions, reduce infrastructure costs, and provide a flexible alternative in establishing multi-factor authentication capabilities to complement their HSPD-12 smartcard solutions.

  • Token solution capabilities
    • Hard (fobs) tokens have 6-8 year battery
    • Soft tokens for Smartphones
    • Emergency Temp tokens can be issued
    • Self-Service PIN reset capabilities using challenge questions for verification
  • Integration with the DISC Token solution for each system / application.
    • Integration costs cover interconnection documentation and connectivity token system configuration, and technical service hours.
  • High Availability between DISC’s Kansas City and St. Louis data centers.

How We Charge

  • A flexible cost structure for token utilization that allows customers to pay only for what they use. Tokens are billed as a per token / per month fee.
  • No maintenance or fob replacement costs, it’s inclusive in the monthly utilization fee.
  • For external systems or any application, a One-Time Fee (OTF) is charged for integrating with the DISC Token solution.
  • For token services associated with remote access into PaaS and Managed Hosting environments, the token integration fee is included, utilization token fees still apply.

Service Level Metrics

Measure Service Level Targets
Authentication Service 24 x 7
System Monitoring 24 x 7
Incident Response 24 x 7

Cost Saving Tips

  • If a user is finished with the token, turn it in to reduce token utilization charges.

Additional Information

  • Tokens can be delivered as hard fobs usually within 24-48 hours to a user or they can be installed and registered on smartphone as secure applications usually within 1 - 4 hours.

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