Office of the Chief Information Officer

United States Department of Agriculture

Customer Access Network (CAN)

Network cable. "To provide a cost effective, secure customer connectivity alternative to higher cost dedicated circuit solutions."

Service Description

In partnership with Level 3 Communications, NITC will provide a lower cost, Internet based, and secure customer connectivity option for small to moderate sized application hosting requirements.

What is Included

NITC will be responsible for all network and security hardware, software, maintenance and support on the NITC side of the Level 3 Minimum Points of Presence at the KC and St. Louis data centers. This NITC support will encompass
  • Customer circuit setup and test
  • Customer circuit troubleshooting
  • Customer service re-provisioning
  • Security establishment and monitoring
  • Establishment of Interagency Security Agreements
  • Interface with Level 3 on behalf of customer

ASOC will be responsible for the establishment and ongoing maintenance and support of any NITC CAN service monitoring they may require. NITC provided the ASOC a server to host the ASOC monitoring tool(s).

How We Charge

A flexible cost structure based on bandwidth utilization that allows customers to pay only for what they use.
  • Monthly L3 service line costs along with maintenance costs charged by bandwidth utilization
  • One Time circuit setup fee

Service Level Metrics

Measure Target SLA
System Monitoring 24 x 7
Incident Response 24 x 7
System Availability 99.5%
excluding planned downtime*

* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.

NOTE: NITC utilizes Level 3 Network for CAN services. The Level 3 is contractually guaranteed to be 99.5% available but with dual-site/DR connectivity, it can be better than 99.5%.

Cost Saving Tips

  • Engage NITC early in the scoping phase of a new project to identify all business and technical requirements
  • Forecast response time and load expectations
  • Utilize other OCIO service offerings to minimize application integration efforts and reduce costs through economies of scale

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