Private cloud with on demand self-service, flexible network capabilities, resource pooling, rapid elasticity and a robust recovery infrastructure. Service is meant to facilitate a dedicated hosting infrastructure in a highly available compute environment.
What is Included
Broad range of VM sizes to fit any workload
Hourly metered billing for actual resource usage
OS licensing for MSWindows and RHEL are included with each VM instance
Ability to provision networks, routers, firewalls, machine images, disk volumes, load balancers, and virtual machines from a single user interface
Platform orchestration to provision and scale environment
Full access to API endpoints enabling integration into DevOps workflows
Tier 1 Service Desk support
Secure facility, hardware, and system software
Performance monitoring at the service layer
Diagnose and correct problems for all extensions to environments that Digital Infrastructure Services Center (DISC) develops and maintains
How We Charge
The hosting charges are billed hourly based on the actual resources consumed. Standard VM instance sizes are individually priced in hourly increments. Volume-based storage is billed based on average monthly usage and is recorded on an hourly basis.Windows/Red Hat Operating System licensing is included.
- Size of Virtual Machine
- Single site vs Multi site
- Hours of actual use (rounded to the next hour increment)
- Amount of actual disk storage required
- Any RSA token requirements for Remote Access
- Additional charges may apply for optional Professional Services
Service Level Metrics
|Measure||Service Level Targets|
|System Monitoring||24 x 7|
|Incident Response||24 x 7|
99.9% or more
excluding planned downtime*
* DISC reserves the option to schedule routine infrastructure maintenance activities on Sundays from 1800 to 2400 hours Central Time.
Cost Saving Tips
Proactively inform DISC of infrastructure requirements
Proactively inform DISC of disk storage requirements
Provide key hosting requirements at engagement on-set to take advantage of DISC’s capacity planning recommendations.
NOTE: DISCutilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered over 99.99% availability.