Office of the Chief Information Officer

United States Department of Agriculture

USDA Connect (Social Networking Suite)

Service Description

EAS provides a social networking software solution to empower USDA employees to develop and maintain a network of colleagues and nurture creativity with communities of coworkers, partners and customers.

What's Included

  • Fully Managed Social Networking solution
  • Access management provided through eAuthentication
  • Robust Social Networking Suite that includes:
    - Profiles
    - Communities
    - Activities
    - Blogs
    - Wikis
    - Files
    - Bookmarks

How We Charge

Solution charges are based on the following factors:

  • Fee based on each user within the agency
  • Additional fee for storage use above the standard limit

Service Level Metrics

Measure Target SLA
System Monitoring 24 x 7
Incident Response 24 x 7
System Availability 99.99% excluding planned downtime*
Website Metrics Weekly log delivery

* - Digital Infrastructure Services Center (DISC) reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.

NOTE: DISC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.

Cost Saving Tips

We encourage the use of enterprise applications to take advantage of economies of scale thereby reducing cost to all customers

Additional Information

USDA Connect Website https://connections.usda.gov/


USDA CONTACT

Chris North, Director

OCIO, Enterprise Applications Services (EAS)

Chris.North@ocio.usda.gov