Office of the Chief Information Officer

United States Department of Agriculture

Public Customer Service Records

Distribution lists used by an agency to deliver specific goods or services. Records include:  

  • contact information for customers or clients
  • subscription databases for distributing information such as publications and data sets produced by the agency
  • files and databases related to constituent and community outreach or relations
  • sign-up, request, and opt-out forms


Delete when superseded, obsolete, or when customer requests the agency to remove the records.

GRS or Approved Records Schedule

GRS 6.5, Item 020

Disposal Authority


Record Type


Related Forms


Date Updated