Technical and administrative help desk operational records.
records of incoming requests (and responses) made by phone, email, web portal, etc.
trouble tickets and tracking logs
quick guides and “Frequently Asked Questions” (FAQs)
evaluations and feedback about help desk services
analysis and reports generated from customer management data
customer/client feedback and satisfaction surveys, including survey instruments, data, background materials, and reports
Destroy 1 year after resolved, or when no longer needed for business use, whichever is appropriate.
GRS or Approved Records Schedule