Office of the Chief Information Officer

United States Department of Agriculture

Administrative Help Desk Records

Technical and administrative help desk operational records.

  • records of incoming requests (and responses) made by phone, email, web portal, etc.

  • trouble tickets and tracking logs

  • quick guides and “Frequently Asked Questions” (FAQs)

  • evaluations and feedback about help desk services

  • analysis and reports generated from customer management data

  • customer/client feedback and satisfaction surveys, including survey instruments, data, background materials, and reports


Destroy 1 year after resolved, or when no longer needed for business use, whichever is appropriate.

GRS or Approved Records Schedule

GRS 5.8, Item 010

Disposal Authority


Record Type


Related Forms


Date Updated