Office of the Chief Information Officer

United States Department of Agriculture

Administrative Help Desk Records

Technical and administrative help desk operational records.

  • records of incoming requests (and responses) made by phone, email, web portal, etc.

  • trouble tickets and tracking logs

  • quick guides and “Frequently Asked Questions” (FAQs)

  • evaluations and feedback about help desk services

  • analysis and reports generated from customer management data

  • customer/client feedback and satisfaction surveys, including survey instruments, data, background materials, and reports

Retention

Destroy 1 year after resolved, or when no longer needed for business use, whichever is appropriate.

GRS or Approved Records Schedule

GRS 5.8, Item 010

Disposal Authority

DAA-GRS-2017-0001-0001

Record Type

Temporary

Related Forms

 

Date Updated

7/20/2017