UNITED STATES DEPARTMENT OF AGRICULTURE
OFFICE OF THE SECRETARY
WASHINGTON, D.C. 20250

SECRETARY'S MEMORANDUM 1076-022
February 2, 2018

Improving Customer Service and Ensuring Departmental Administration Delivers

1. PURPOSE

The purpose of this Memorandum is to reorganize offices that report to the Office of the Assistant Secretary for Administration (OASA) to improve customer service by inspiring the hearts and minds of our employees, aligning core missions to better manage functions of the organization, and ensuring strategic decision-making to improve effectiveness and efficiency.