Office of the Chief Information Officer

United States Department of Agriculture

System and Network Control Center

The NITC System and Network Control Center (SNCC) monitors the performance and availability of NITC managed systems and networks 24 hours a day, 7 days a week.

The NITC SNCC performs:

  • System and network monitoring
  • 2nd Tier Systems Administration support A system and network control center with two workers looking at a computer screen. Text reads: The NITC Systems and Network Control Center performs 24 x 7 monitoring and operations services
    • Mainframe Initial Program Loads (IPLs)
    • System Reboots
    • Hardware Resets
    • Hardware Support
    • Software Support
  • Production control functions
  • Facility monitoring and management
    • Power and Environmental Equipment Support and Incident Resolution
    • Data Center Security and Access Control
  • Tape management
    • Physical tape handling
    • Offsite tape rotation and retrieval
    • Coordination and deployment of media for disaster recovery
  • Data component disposal
  • 2nd Tier Incident and Problem Management support
  • Certification of hardware/software changes

When contacting the SNCC:

  • Be prepared to provide required information
    • Contact information
    • Relevant agency and system information
    • Information related to request
  • Provide appropriate authorization for service requests
  • Utilize optional email template

Contact the SNCC via the NITC Service Desk at:
888-USE-NITC or 816-926-6660