Office of the Chief Information Officer

United States Department of Agriculture

System and Network Control Center

The Digital Infrastructure Services Center (DISC) System and Network Control Center (SNCC) monitors the performance and availability of DISC managed systems and networks 24 hours a day, 7 days a week.

The DISC SNCC performs:

  • System and network monitoring""
  • 2nd Tier Systems Administration support
    • Mainframe Initial Program Loads (IPLs)
    • System Reboots
    • Hardware Resets
    • Hardware Support
    • Software Support
  • Production control functions
  • Facility monitoring and management
    • Power and Environmental Equipment Support and Incident Resolution
    • Data Center Security and Access Control
  • Tape management
    • Physical tape handling
    • Offsite tape rotation and retrieval
    • Coordination and deployment of media for disaster recovery
  • Data component disposal
  • 2nd Tier Incident and Problem Management support
  • Certification of hardware/software changes

When contacting the SNCC:

  • Be prepared to provide required information
    • Contact information
    • Relevant agency and system information
    • Information related to request
  • Provide appropriate authorization for service requests
  • Utilize optional email template

Contact the SNCC via the DISC Service Desk at:

Service Portal

DISC.ServiceDesk@usda.gov
888-873-6482