Disaster communication capability
Service Description
Satellite phone hardware is provisioned through vendor services. Satellite phones typically are used during disasters when systems are down.
What is included
- Satellite phones are purchased/procured via the ITS Contracting Team (ITSCT).
How We Charge
Satellite phone costs are specific add-on charges per each employee using a satellite phone.
Service Level Metrics
| Measure | Target SLA |
|---|---|
| Deployment Plan |
Deployment Date ≤ 5 business days from receipt of the equipment by ITS or as separately agreed to between the customer and ITS in writing. 95% |
Cost Savings Tips
- Service should be turned on/off when needed.
- Service should be disconnected when not in use to save costs.
- The customer can coordinate with ITS to ensure potential cost reductions occur.