Compact, mobile email service to client agencies, as well as voice and other features.
Service Description
Wireless devices are provided via wireless vendor and represent USDA agreements for these services. Wireless devices offered under the ITS service option are available to clients after appropriate approvals from line supervisors and financial officers from ITS agency clients. These accounts are maintained and administration is provided by ITS for the client agency. All wireless devices are included in this category, even those that may also have an enabled data plan. Also accounted for in this category are any other devices enabled for wireless communication, paid for under wireless device accounts and not covered in the other ITS wireless categories (example: some engineering equipment is enabled for data communication).
BlackBerry and Smartphone devices are provided by vendor accounts that ITS maintains and oversees. Voice service to BlackBerry and Smartphone devices is supplied in the same manner as standalone cell phones.
Email service for BlackBerry and Smartphones is provided by ITS via systems whereby Outlook/Exchange Accounts are linked via a secure connection. This provides compact, mobile e-mail service to customers, as well as voice and other features that a specific device may offer (Note: Some features may be restricted based on security or other concerns).
What is included
- Voice service.
- Email service provided by ITS via an arrangement whereby Outlook/Exchange accounts are linked via secure connection.
- Maintain account administration for the client agency.
How We Charge
Cell phone/Smartphone/BlackBerry costs are specific add-on charges per each employee who is using a wireless device.
Service Level Metrics
| Measure | Target SLA |
|---|---|
| Deployment Plan |
Deployment Date ≤ 5 business days from receipt of the equipment by ITS or as separately agreed to between the customer and ITS in writing. 95% |
Cost Savings Tips
- Bundle accounts to pool planned minutes.
Additional Information
Wireless vendor-sourced devices are offered as an option to all ITS clients with appropriate approvals. ITS maintains the accounts and administration is provided for the customer.