Equipment specifications, acquisitions and management of telephone systems are provided.

Service Description

ITS provides equipment specifications, acquisitions and management of telephone systems. ITS provides Government Emergency Telecommunications Service (GETS) Cards and Wireless Priority Service (WPS). These services provide enhanced availability to voice services during times of high usage, major public system outages, or emergencies. ITS also provides long distance service and Government calling cards.

What is included

•  Circuits: Voice circuits are setup and maintained by ITS via local exchange carriers (LEC) to provide local service and access to long distance lines. ITS also provides calling cards that provide toll-free long distance telephone service.
• Emergency Voice Service: ITS orders Government Emergency Telecommunications Service (GETS) enhanced availability of analog telephone service during times of high usage, major public system outages, or emergencies. ITS orders Wireless Priority Service (WPS) which provides enhanced availability similar to GETS, but for wireless telephone service.
• Legacy Telephone Systems: ITS provides support and management of legacy telephone systems.  The service covers both systems that are under warranty and those for which the manufacturer warranty has expired. Legacy telephone system operation is subject to a break-fix process in which the customer funds repair or replacement
• VOIP: ITS provides equipment specifications, acquisitions and management of VoIP (Voice Over Internet Protocol) telephone systems. This includes determining the size of phone system to be installed to best meet the needs of the client, setup of voice mail where required, monitoring of traffic for volume to insure proper number of voice lines, and the setup of hunt groups with roll over capability to facilitate the most efficient use of phone systems. VoIP systems are dependent on Network Services, LAN/WAN connectivity. The setup of VoIP systems is subject to above core funding.

How We Charge

Current Information Technology Finance Committee (ITFC) guidance calls for costs for repair or replacement of legacy telephone systems in use by multiple customers to be shared by each customer, proportionally to each customer’s percentage of the system’s total number of users.  Voicemail service is not available in all locations.

The number of active directory accounts is the basis for charges direct to the client

Service Level Metrics

Cost Savings Tips

• Sharing of services across agencies to achieve maximum usage and efficiency.
• Sharing of voice lines to achieve maximum usage and efficiency.