Equipment specifications, acquisitions and management of telephone systems in the Field Service Center environment.
Service Description
ITS provides and maintains teleconferencing services via Networx accounts. Video teleconferencing is an emerging technology within the ITS service offerings and is being installed for ITS clients.
What is included
- Voice Teleconferencing Service: ITS provides teleconferencing services from telecommunication vendors. Teleconferencing services include telephone conference bridge numbers for multi-party telephone calls and web meetings.
- Video Teleconferenceing (VTC) Systems: ITS provides basic on-site support for customer standalone VTC systems to help ensure they remain operational. ITS escalates hardware issues to the customer, who is responsible for coordinating troubleshooting, vendor repair/replacement and issue resolution. ITS also provides network configuration and support for customer VTC systems. VTC systems may require the setup of additional bandwidth—ITS can arrange for additional bandwidth however additional charges may be applicable. VTC systems are dependent on Network Services, LAN/WAN connectivity
- ITS provides basic on-site support for customer VTC systems to help ensure they remain operational. ITS escalates hardware issues to the customer, who is responsible for coordinating troubleshooting, vendor repair/replacement and issue resolution. ITS also provides network configuration and support for customer VTC systems. VTC systems may require the setup of additional bandwidth. The setup of VTC systems and bandwidth upgrades are subject to above core funding
How We Charge
The number of active directory accounts is the basis for charges direct to the client.
Service Level Metrics
| Measure | Target SLA |
|---|---|
| Voice Conferencing – Account Ordering Time |
≤ 45 business days Order Date – Ticket Request Date 95% |
| Video Conferencing – Deployment Time |
Deployment Date ≤ 60 business days from to ITS notification of equipment receipt, or as separately agreed to between the customer and ITS. 95% |
Note: Deployment Time does not include the time for installation of any additional bandwidth services that may be needed for the video system. Monitoring will be via ITS/TSD Deployment Plan Information System.
Cost Savings Tips
- Utilizing voice and video services provides an alternative to travel and could reduce travel expenses.