Allows end users to collaborate and share data online.

Service Description

These services allow end users to collaborate using MS office suite and allow them to share data online. Distinguished from EMS-CS SharePoint, this service allows anyone inside or outside of USDA with an eAuthentication account to collaborate. ITS provides full collaboration service utilizing both USDA O365 and On-Premise Collaboration solutions to ensure the customer is getting the best out of either or both solutions.

Support activities for ITS include standing up SharePoint 2010, maintenance and support of the infrastructure of SharePoint environment, and Tier 2/3 support for all SharePoint related issues or requests. Offerings include:

• Standard Sites (O365): ITS offers the professional service option for agencies that are looking for assistance to migrate from the previous version of SharePoint to Office365.
• Advanced Sites: Allow for collaboration with custom or third party templates/web art and custom look and feel.
• Premium Sites: Custom web application utilizing SharePoint collaboration engines, integrated with backend services such as financial system(s), Business Intelligence (BI) or reporting services for the business customer.

An additional service available through ITS is migration support to SharePoint instances offered through the EMS-CS O365. This is an optional professional service requiring additional charges.

What is included

Initial Setup Services: Services include initial setup covering assessment, planning, testing and migration of your site to on-premise SharePoint. ITS will work with the customer to ensure AD trust, DNS, and other dependencies are setup before a collaboration site is established. In addition, the service also includes the migration tool to help the customer who wants to migrate an existing site (or sites) to ITS on-premise SharePoint infrastructure.

Monthly Routine Services: The monthly charges include the following services ITS is providing to the customer:

• SharePoint Support: This includes Tier 3 SharePoint support, working with customer site administration to troubleshoot any issue that cannot be resolved at agency Tier 1/2 level. The service is available 24/7. The service also includes routine backup and restore requests.
• 3^rd Party Software: Includes tools such as MetaVis, SiteMinder eAuthentication, and ControlPoint to improve the features/functions of collaboration for the customer.
• Infrastructure and Maintenance: The service includes maintenance, monitoring, and support of SharePoint infrastructure to ensure all sites are secure and stable. ITS also provides dashboard as part of communication on any upcoming maintenance and outages of the SharePoint environment.

Cost Savings Tips

• Collaborate in real time to create and edit documents.
• Empower distributed teams through shared workspaces and business insights appropriate to their roles and work styles.
• Host standard collaboration on O365  and use On-Premise solution for custom collaboration to save costs.

Additional Information

• Core Hours of Service are planned for system availability 24 hours x 7 days a week, excluding maintenance hours. Requests are taken and deployments are performed during normal business hours of 6:00am to 6:00pm Central Time, Monday through Friday. Additional service support beyond these hours may be arranged as an above-core purchase.
• Default system backups are performed as follows: