ITS can provide a vendor delivered ability for confidential faxing, scanning, printing in a secure and managed environment.
Service Description
Managed Print Services (MPS) is a vendor delivered service which provides increased productivity, confidentiality, cost savings, and environmental/green improvements.
There is an optional provision for Office Fleet Assessments, which will help establish a baseline of current printing state. It also assists the agency with developing and optimizing print strategies by providing a future state of design for printing plans and/or right sizing.
What is included
- Detailed Monthly usage.
- Automatic replenishment of consumables and supplies when needed (paper not included).
- More access, flexibility and security with Personal Identity Verification (PIV) card or Active Directory Login access integration.
- Improved service benefits are received from real time device alerts and priority event onsite service visits.
- Increased productivity and security are provided with the use of “follow me” printing options, increased device uptimes and implementation of user authentication when retrieving a fax, scan, or print jobs.
How We Charge
ITS charges a one-time start-up fee and an annual maintenance fee after the first year for software licenses.
Pricing is based on per page image (PPI) and varies on average between 2 and 5 cents per page image based on total customer monthly page volume and printer device type.
Also pricing for other various options such as accessories are available.
Service Level Metrics
| Measure | Measurement | Target SLA |
|---|---|---|
| System Availability | Monitoring is 24x7 and measured by vendor systems |
95% of the month (based 9 hour business days) (CONUS) |
| Unit Deployment | Measured by vendor systems | <= 30 days of the date of award order |
| Incident Response | Measured by vendor systems |
<=6 business hours for noncritical devices <=2 business hours for critical devices |
| Consumable Replacement (not paper) | Measured by vendor systems | 3 to 5 business days after receipt of the request. |
Cost Savings Tips
- Service eliminates the need for making a capital purchase of printer, scanner and fax hardware and the associated consumables.
- Agencies’ printing cost are reduced by paying only for actual usage, license and upgrade options, which un-obligates resources dedicated to devices, toner and maintenance.
- Price per image (PPI) will decrease as volume usages increase due to project deployment across USDA.
Additional Information
- Optional device options have a one time, upfront cost that is device option specific.
- Please contact the MPS Project Manager at ITS-MPS@usda.gov to set up a time to discuss how your agency can take advantage of this service.