Service Description
File Server Services
Service includes the provisioning and break-fix repair of local data storage and printing services. This includes software updates at the end user level
Printer Service
Provisioning of server and local based printing capability and end user printer support. Managed printer service is being explored as an option which may be implemented in FY 2012.
Performance Matrix & Targets
| MeasureTarget SLA | |||
|---|---|---|---|
| Out of Warranty File Server Repair | Restoration of service. |
≤ 10 Business Days Incident Closure Date - Incident Report Date |
95% |
|
Warranted File Server Repair |
Repair time of File Servers that are whithin a warranty period. |
Repair ≤ 5 Business Days |
95% |
Download the End User Services- File and Print Services page from the ITS Service Catalog.