Transition from manual office fax systems to an electronic fax cloud service for security, productivity, cost and environmental/ green improvements.
Service Description
The Fax2Mail service combines the benefits of email, while providing the user with a secure method to communicate with customers or colleagues by fax. In addition, the reduction of fax machine paper and power from running fax machines support the USDA Green IT initiative.
What is included
- Security improvements through tighter control over fax content and PII data.
- Ability to send/receive faxes electronically from user’s computers.
- “Anytime, anywhere” access to sending and receiving faxes, including mobile devices.
- Teleworkers will have the ability to send/receive faxes electronically.
- Able to receive faxes 24x7.
- No longer limited by the capacity of the fax machine (running out of paper, machine memory, etc.).
- All systems are certified and accredited.
How We Charge
Total cost is separated into one time setup charges, monthly recurring charges and usage based charges. The rates charged are determined from one to six tiers for volume. Example: for a monthly recurring Fax2Mail mailbox charge in the 150K-1M department volume range, the unit cost is $2.85, with a $17.70 monthly unit charge per 300 pages. Customers are evaluated for the tier they fall in and provided detailed costing information for the level of service requested.
Service Level Metrics
| Measure | Target SLA |
|---|---|
|
System Availability (24 x 7) |
99.99% Excluding Planned Downtime* |
| Fax Delivery | < = 30 minutes |
| Service Deployment Porting Existing Number | In-service date – authorized for purchase date = 10 weeks |
| Service Deployment New Number | In-service date – authorized for purchase date = 10 weeks |
Cost Savings Tips
- Share the Fax2Mail application across agencies to leverage the cost of the service across many users.
- Cost associated with fax lines and fax maintenance/purchase will be reduced.
- Not all electronic faxes need to be printed; By reducing both paper and ink usage, Fax2Mail is not only cost saving for all of USDA but is a “Green” solution to the printed fax problem.