Services Provided

Outlook/Exchange
Standard support provides 5Gb storage per end user. Increments of 20Gb and 25Gb of additional storage will be available for additional fees. Storage is not pooled for customer groups. Also provided are Office Communication Server for instant messaging and presence, archiving, spam and virus filtering, the USDA Global Address List, distribution lists, resource accounts, and test accounts (resource and test accounts may not be logged-into or they will then incur charges). Outlook Web access is available on internal USDA networks

Live Communication Service
LiveMeeting Standard Edition service provides web and video conferencing with up to 250 end users. LiveMeeting Professional is available for use by USDA and additional licenses can be procured through the USDA volume licensing agreement.

Mobile Messaging
Access to E-mail and Other Office Applications via wireless mobile devices is supported. BlackBerry Enterprise Server (BES) is supported. The server licenses are included as a part of the Business Process On-line Suite (BPOS) service. Customers using BES are required to provide Client Access Licenses (CALs) and must keep this licensing current.

Above Base BlackBerry Option
Additional BlackBerry devices, above base count, may be service at an additional charge per device. This will include a one time set up fee, along with a recurring charge for mobile device management. This does not include the cost for the physical device that will remain the responsibility of the agency.

Non-Blackberry Mobile Device Management Option
OCIO provides a single platform for securing and managing mobile devices from various vendors and carriers. Current list of supported devices include: iPad, iPhone, and Android devices. Please note that Windows 7 devices are not supported at this time but it is anticipated to be supported within FY 2012.

Microsoft Office SharePoint Service (MOSS)

Base SharePoint Services
BPOS Cloud based SharePoint site services are available with a 250mb per user storage limit. The use of this by individual users is already included in the EMS-CS Base Service Mail Box fee.

Above Base SharePoint Services
Services above the core standard offering of end user oriented BPOS SharePoint such as the Customer’s application hosting and integration; and custom based application support models. Please refer to the OCIO Services Catalog to obtain more detail for on-premise SharePoint offerings.

Service Desk Support
Tier 2 and Tier 3 Service Desk Support are provided for all of the above services.

Information Discovery and Litigation Support (IDLS)
OCIO will support IDLS and other types of official requests for electronically stored information within EMS-CS such as searches or preservation. The Office of the General Counsel (OGC) will determine USDA EMS data retention requirements. Fulfillment of IDLS requests may require additional customer fees. IDLS support activities are only for electronically stored information. Customer organizations are responsible for any maintenance associated with their legacy data. Customer organizations are responsible for making IDLS requests through Business Process Online Suite (BPOS) eComply and are ultimately responsible for such activities. IDLS Policy 3903-001 can be viewed at the following links:

http://www.ocio.usda.gov//sites/default/files/docs/2012/DR3903-001.htm or http://www.ocio.usda.gov//sites/default/files/docs/2012/DR3903-001.pdf

Performance Matrix & Targets

Enterprise Messaging Services

Download the End User Services - Enterprise Messaging Services (EMS) page from the ITS Service Catalog.