Service Description
Account management services include responding to any move/add/change/delete requests for individual new, relocated and separated users. This does not apply to office relocations. The time to respond is defined as the elapsed time between the receipt of the approved SAAR form using the "effective date" to the completion of the task resulting in the closure of the request.
Services Provided
New End Users
New account creation includes Active Directory/LAN Access, E-mail Access, workstation and printer access account creation are established.
Separated End Users - Deleted Accounts
Covers removing an account and application access removal.
Update End User Account
Provides logical end user access control and Active Directory changes on user accounts for systems maintained by ITS.
Performance Matrix & Targets
Account Management Services
| Service Type |
Service Measure |
Measurement | Perform. Target |
|---|---|---|---|
| New End Users | Approved "Effective Date" on the SAAR form to closure of request | Transactions complete ≤ 1 business days | 95% |
| Separated End Users – Delete Accounts | Approved "Effective Date" on the SAAR form to closure of request | Transactions complete ≤ 15 and ≤ 20 business days or as requested on the SAAR form. | 95% |
| Update End User Account | Completion of request after ITS is provided all required information. | Transactions complete ≤ 3 business days | 95% |
Download the End User Services - Account Management page from the ITS Service Catalog.