International Technology Services, under the Office of the Chief Information Officer (OCIO), provides comprehensive, fee-for-service information technology, associated operations, security, and technical support services to a customer base of more than 45,000 USDA end users. We work for USDA agencies using ITS’s services to deliver billions of dollars of programs, services, and financial transactions to millions of farmers, ranchers, and citizens of rural America. Other customers include Departmental offices that support USDA operations.
Who we are and what we do for customers focuses on the following three areas:
- Innovation - ITS prides itself in working with new and existing customers to capture program and mission requirements that drive our innovative IT products and services. Many of ITS’s customers operate in the most rural parts of the United States and its Territories which include: Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands and Pacific Basin. ITS has years of experience providing business solutions for geographically dispersed customers. We focus on innovation during our design and engineering activities to tailor solutions for our customers. ITS takes an “if you can draw it, you can build it” approach to our innovation, delivery and service activities.
- Delivery - Whether the solution is a result of our own innovation, or we’re asked to implement another organization’s design, ITS has a strong track record of delivering on time and within budget. We are not only great at depicting new solutions; we take extensive pride in delivering products and services to our customers. Using sound IT project management principles, practices and procedures, we turn conceptual designs into reality for our customers.
- Service - With customers based in more than 3,400 locations, it is not cost effective to have dedicated support staff at each location. ITS has staff staged throughout the United States and its Territories to address customer service requirements that cannot be resolved remotely. ITS is an advocate of IT Service Management (ITSM) based on the international IT Infrastructure Library® (ITIL®) process standards. We leverage a rigorous Activity-Based Cost Management (ABC/M) cost model and industry benchmarking to ensure our products and services remain competitive.
Contact ITS
Frank Chad Hoeppel, Customer Relationship Manager
ITS Customer Relationship Manager
Email: frank.hoeppel@wdc.usda.gov
Mobile: 202-297-5970
Desk: 301-504-2004