Service Description
NITC Database Management services can provide the necessary professional expertise to install, configure, operate, and maintain industry standard database software.
What's Included
- Database engineering and architecture design
- Database software installation and configuration
- Database operations, patching, and maintenance
- Initial database installation and integration
- Database backup and recovery
- Pre-production and testing support
- Management of privileged user accounts to manage tables, indexes, and other data structures
- Problem and incident management
- Performance tuning and troubleshooting
The full suite of standard offerings includes:
| Platform | |||
|---|---|---|---|
| Database | Midrange | z/OS | z/Linus |
| DB2 | x | x | x |
| Oracle™ | x | x | |
| SQLServer | x | ||
| MySQL | x | ||
How We Charge
Charges are based on actual number of professional services hours.
Price Drivers:
- Size and number of database instances
- Number and frequency of database refreshes
- Actual software licensing and maintenance
Service Level Metrics
| Measure | Target SLA |
|---|---|
| Incident Response | 24 x 7 |
Cost Saving Tips
- Utilize standard software platforms
- Establish archive and purge criteria to minimize storage requirements
Additional Information
- Support for non-standard Database requests will be evaluated on a case-by-case basis
Download the Professional Services - Database Management page from the NITC Service Catalog.
