Service Description

The NITC Virtual Desktop service provides the technology necessary to enable the hosting of workstation-centric business applications remotely in the NITC Enterprise Data Center. Combined with other key enabling NITC cloud services, the Virtual Desktop service can provide a practically identical end user experience for workstation-centric applications while simplifying the management of desktop software installation and maintenance as well as providing a secure remote access solution.

What's Included

• Fully managed and maintained infrastructure
  - State-of-the-art server hardware & software
  - Period technology refresh
• Both shared and dedicated solutions available
• CitrixTMXenAppTM
  - Virtual presentation of specific applications
  - Most cost effective virtual desktop solution
• CitrixTMXenDesktopTM
  - Virtual presentation of complete desktop
  - Provides users with desktop functionality

How We Charge

Costs are based on actual application hosting requirements and virtual application integration services required.

Price drivers

• Actual shared or dedicated hosting requirements
• Number of concurrent users of XenApp™ integrated applications
• Number of XenDesktop™ integrated desktops
• Virtual Desktop application integration services as required

Service Level Metrics

* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.

NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.

Cost Saving Tips

• Utilize other OCIO service offerings to minimize application integration efforts and reduce costs through economies of scale

Download the Platform as a Service - Virtual Application Desktop (Citrix) page from the NITC Service Catalog.