Service Description
NITC provides a fully managed VTC infrastructure to enable connectivity between customer-owned endpoints.
What's Included
- Fully-managed centralized hardware and software infrastructure
- LEVEL-3 support for technical connectivity issues
- Centralized scheduling of video calls upon request
How We Charge
The cost for service is based on number of customer endpoint devices integrated into the solution.
Customer responsibilities include:
- Fully operable and compatible VTC endpoints
- Adequate network bandwidth
- LEVEL-1 and LEVEL-2 support as necessary
Service Level Metrics
| Measure | Target SLA |
|---|---|
| System Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| System Availability | 99.99% excluding planned downtime* |
* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.
Cost Saving Tips
- For event calls (large automated meetings), contact the NITC Service Desk to initiate, resize or cancel the number of attendees to avoid/reduce cost.
- Gather in conference rooms to share a single connection and conference each other in the same site to share a single connection into a bridge call.
Additional Information
- Utilize other OCIO service offerings to minimize application integration efforts and reduce costs through economies of scale
Download the Other Hosting Services - VTC Services page from the NITC Service Catalog.
