Service Description

The NITC Midrange Infrastructure as a Service (IaaS) offering provides standard virtualized operating platforms to securely host customer applications. NITC utilizes advanced server virtualization technologies, strict standards, and economies of scale to enable rapid delivery of cost-effective, fully-managed operating platforms with expanded inheritable security controls.

What's Included

• Fully managed operating platform infrastructure
  - State-of-the-art server hardware
  - Standardized operating systems
  - SAN/NAS disk storage as required
  - Backup/Archive services as required
  - Highly available Network Services
  - Redundant server hardware
  - Period technology refresh
• Full platform administration services
  - Virtual server configuration
  - Virtual OS installation
  - Virtual OS upgrades and patching
  - Security hardening per NIST standards
  - Application software installation
  - User management and audit log review
  - Virus protection and vulnerability mitigation
  - Disaster recovery support
  - Incident and problem resolution
• Systems engineering based on application requirements
• Related inheritable management controls
• Optional Virtual Application Desktop Platform as a Service
• Optional Professional Services such as
  - Database Management
  - Application Integration

Platform Options

How We Charge

Hosting charges are based on the number of virtual servers provided and actual allocated resources.

Price Drivers:

• Number and type of virtual servers
• Amount of actual CPU and memory required
• Amount of actual Backup/Archive data retained
• Amount of actual SAN/NAS disk storage required
• Any RSA token requirements for Remote Access
• Additional charges may apply for optional Professional Services

Service Level Metrics

* NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.

NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.

Cost Saving Tips

• Be prepared to provide key hosting requirements to expedite the planning process

Additional Information

• Customers must allow NITC to maintain/update the Operating System to ensure vendor supportability
• Transitional IaaS is also available for application development and as a temporary solution to support Enterprise Data Center Consolidation

Download the Infrastructure as a Service - Midrange page from the NITC Service Catalog.