Service Description
The wireless service offering covers those devices and/or connections that are operated independently of a hardware connection via cable connection. Wireless services involve both voice and data services. Cell phones, and Blackberry/Mobile 6 are examples of hardware devices in this service offering. Legacy devices, such as two way radios and pagers are covered in this service offering, as well as emerging technologies such as wireless data communications via cell phone type connections. These service offerings are designed to give the customer a full range of coverage ranging from the oldest equipment to the newest technology options.
Services Provided
Cell Phones/Smart Phone
Wireless vendor sourced phones (plans include iPhones and Blackberries) are offered as an option to all ITS clients with appropriate approvals. ITS maintains the contracts and oversight is provided for the customer.
Satellite Phones
Satellite phone hardware is provisioned through vendor services.
Wireless Connectivity Solutions
Solutions start with wireless cards for laptops/tablets and wireless networking within facilities. Wireless connectivity solutions include older legacy wireless devices, such as two-way radios.
Mobile Devices
Blackberry and SmartPhone devices are provided by vendor contracts that ITS maintains and oversees. Voice service to Blackberry devices is supplied in the same manner as standalone cell phones. E-mail service is provided by ITS via systems where by Outlook/Exchange accounts are linked via secure a connection. This provides compact, mobile e-mail service to customers, as well as voice and other features that a specific device may offer (note: some features may be restricted based on security or other concerns).
Mobility Tablets
Distinct from the "tablets" that are similar to laptops, "mobility tablets" are smaller, less functional than a full PC, but enhanced beyond the capabilities of a SmartPhone. They occupy a middle ground between phones and computers. These systems may utilize wireless and broadband connections and generally include services contracted with telecommunications carriers like a cell phone or smart phone, but have more user interaction and require more support than a phone. ITS support includes contract maintenance and oversight.
Performance Matrix & Targets
Wireless Services
| Service Type |
Service Measure |
Measurement | Perform. Target |
|---|---|---|---|
|
Cell Phones |
Deployment Plan | Deployment Date ≤ 5 business days from receipt of the equipment by ITS or as separately agreed to between the customer and ITS in writing. | 95% |
|
Mobile Devices w/Data Plan |
Deployment Plan | Deployment Date ≤ 5 business days from receipt of the equipment by ITS or as separately agreed to between the customer and ITS in writing. | 95% |
|
Broadband/ Wireless Conn. Solutions |
Deployment Plan | Deployment Date =≤ 60 business days from notification to ITS or as separately agreed to between the customer and ITS in writing. | 95% |
| VPN Remote Access Service | Deployment Plan | Deployment Date =≤ 5 business days from receipt of the equipment by ITS and activation of the wireless service by the vendor or as separately agreed to between the customer and ITS in writing. | 95% |
| Satelite Phones | Deployment | Deployment Date =≤ 60 business days from notification to ITS or as separately agreed to between the customer and ITS in writing. | 95% |
| Wireless Misc. | Deployment Plan | Deployment Date =≤ 5 business days from receipt of the equipment by ITS and activation of the wireless service by the vendor or as separately agreed to between the customer and ITS in writing. | 95% |
| Mobility Tablets | Deployment Plan | Deployment Date =≤ 5 business days from receipt of the equipment by ITS and activation of the wireless service by the vendor or as separately agreed to between the customer and ITS in writing. (see Remote Computing offering to include this option with this deployment) | 95% |
| Wireless Device Service | Disconnect Time | ITS issues order to disconnect service ≤ 5 business days from notification to ITS or as separately agreed to between the customer and ITS in writing. Vendor disconnect time may take up to 60 days. | 95% |
Download the Communication Services - Wireless page from the ITS Service Catalog.