Service Description
EAS can provide the professional services required for developing, maintaining, and supporting enterprise-class business applications.
- Application architecture and design
- Application development per industry best practices
- Application maintenance and support
- Technology consulting and feasibility studies
- Business requirements analysis
- Business process review
- New module development for existing applications enhancements/modifications to existing applications
- Release management
- System and Database requirements development
- Project Management Services
How We Charge
Charges are based on actual numbers of professional services hours.
Price Drivers:
- Scope and timeframe of development project
-
Actual professional service skill-set required
- IT Specialist
- Advanced IT Specialist
- Senior IT Specialist
- Senior Systems Architect
Service Level Metrics
| Measure | Target SLA |
|---|---|
| Incident Response | 24 x 7 |
Cost Saving Tips
- Avoid greater costs associated with high priority service
- Engage project team early to document requirements
- Minimize changes during project delivery
- Avoid historical project cost estimation
- Ensure that all requirements are documented
Additional Information
- Customer acceptance of deliverables is required
USDA CONTACT
Chris North, Director
OCIO, Enterprise Applications Services (EAS)