Managed Hosting

Service Description

NITC will manage customer-provided servers up through the Operating System (OS) in a secure operating environment including systems installation, engineering, administration, and support.

What's Included

• NITC enterprise class Facility
• Availability and utilization monitoring
• Customer notification of related incidents
• Physical equipment installation assistance
• Cabling services per Enterprise Data Center standards
• Optional customer asset disposal
• Full Operating Systems administration services
  - Limited systems engineering
  - OS installation and customization
  - OS upgrades and patching
  - Security hardening per NIST standards
  - Application software installation assistance
  - User management and audit log review
  - Virus protection and vulnerability mitigation
  - Disaster recovery support
  - Incident and problem resolution
• Optional SAN / NAS services
• Backup / Archive services with customizable retention
• Network services
  - Local and Wide Area Networking
  - Network Security Services
• Related inheritable management controls
• Optional Professional Services such as:
  - Planning and Integration
  - Application Integration
  - Database Management
  - Project Management
  

  Supported Operating Systems

How We Charge

Hosting charges are based on the number of physical and virtual servers managed.

• Amount of actual cabling and rack space required
• Amount of actual Backup/Archive data retained
• Additional charges may apply for
  - Optional SAN/NAS disk storage
  - Optional Professional Services
  

Service Level Metrics

* NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.

Cost Saving Tips

• Utilize NITC Network Services
• Utilize NITC SAN / NAS and Backup/Archive services
• Utilize server virtualization to reduce hosting costs

Additional Information

• Customers are required to adhere to NITC Enterprise Data Center power, racking and cabling standards.
• Customers are required to adhere to NITC Network vulnerability mitigation policy
• Customers must allow NITC to maintain/update the Operating System to ensure vendor supportability

Download the Managed Hosting page from the NITC Service Catalog.

http://www.ocio.usda.gov/nitc/hosting_svcs_managed.html
Last Modified: 03/02/2012