Prospective customer organizations may see the services that the ITS organization has to offer through the OCIO Service Catalog. ITS technical staff work with prospective customers to identify the services needed to support the customers’ business needs.

Service-Level Agreements

Objectives inherent in ITS and customer collaborations include not only meeting functional requirements, but also meeting our customers’ financial requirements. Service-Level Agreements (SLAs) are used to document and formalize the service provider and customer relationship. ITS SLAs document those service portfolio items that the customer desires from ITS, the quantity of service to be provided, the metrics that will be used, and the appropriate levels of those services that ITS will maintain.

Here’s the process involved in developing a Service-Level Agreement:

Pricing

Generally, standard services and pricing are used in order to achieve economies of scale. However, ITS also has the ability to customize services for fees. Typical agreement periods are structured around federal government fiscal years and renewals are renegotiated.

Contact an ITS representative to learn more about ITS SLAs and pricing.